Frequently Asked Questions (FAQ)
Q: Who is eligible to play on your site?
A: Players must be of legal gambling age in their jurisdiction and must complete an age verification process during registration to comply with regulations and ensure responsible gaming.
Q: Is online gambling legal?
A: Online gambling is legal in many regions but subject to local laws and licensing requirements. Our site operates only in jurisdictions where online gambling is permitted and fully regulated by the appropriate authorities.
Q: How do I create an account?
A: Click “Sign Up” and fill in the registration form.
Q: What payment methods are available?
A: We accept crypto currencies at the moment. Check our cashier section for the full list and details on deposit and withdrawal processes.
Q: How secure is my personal and financial information?
A: Your data is protected with advanced SSL encryption and strict security protocols. We are committed to safeguarding your privacy and ensuring all transactions are secure.
Q: What bonuses and promotions do you offer?
A: We regularly provide bonuses, free bets, and promotions. Each offer comes with specific terms and conditions, such as wagering requirements, which must be met before withdrawing bonus winnings. Click here to visit our promotions page.
Q: What are wagering requirements?
A: Wagering requirements specify how many times you need to play through a bonus before you can withdraw any winnings from it. Always review the terms attached to each promotion.
Q: Why didn’t I receive my free bet?
A: Free bets are subject to specific criteria, such as using the correct payment method or betting on eligible markets. Make sure you meet all the terms and conditions of the promotion.
Q: How do I set limits or self-exclude?
A: We offer responsible gambling tools such as deposit, loss, and time limits, as well as self-exclusion options. These features help you manage your play and take breaks when needed.
Q: How do I know the games are fair?
A: All games use certified random number generators (RNGs) and are regularly audited by independent agencies to ensure fairness and transparency.
Q: Can I access the site on mobile devices?
A: Yes, our platform is fully optimized for smartphones and tablets, allowing you to play your favorite games anywhere, anytime.
Q: What should I do if I forget my password?
A: Use the “Forgot Password” link on the login page and follow the instructions to reset your password securely.
Q: Are there limits on how much I can deposit or withdraw?
A: Yes, there are minimum and maximum deposit and withdrawal limits, which vary depending on your chosen payment method and jurisdiction. Visit our payments page for details.
Q: Do I have to pay tax on my winnings?
A: Tax laws vary by country. In some places, gambling winnings are tax-free, while in others you may be required to declare them. Please consult your local regulations for guidance.
Q: Why do you require identity verification?
A: To comply with legal requirements, prevent underage gambling, and ensure player safety, we require photographic identification during registration and for certain transactions.
Q: Can I have more than one account?
A: No, each player is allowed only one account. Multiple accounts are not permitted and may lead to suspension or closure.
Q: How do I make a complaint?
A: If you have a complaint, contact our customer support team first. If your issue is not resolved, you may escalate it to the relevant regulatory authority or independent adjudication service.
Q: Where can I get help for problem gambling?
A: We promote responsible gambling and provide links to professional support organizations, as well as self-exclusion and limit-setting tools to help you stay in control.
Q: How can I contact support?
A: Our customer support team is available 24/7 via live chat, email, or phone to assist with any questions or concerns.